Click Tracking - Debug with All Clicks as a Last Resort Measure

If all the solutions provided before are still unhelpful, you can use the following workaround to find the root cause.

In this case you can create a “catch all” trigger that will activate on all clicks on your website. Connecting this to a tag will provide you a “scanner” tag that displays the variable values that might not be what they should be. Generally, JENTIS tags only activate (and also display in the preview) if the trigger conditions are met and a state is executed, which can lead to situations where nothing appears in the preview, even though something is expected to pop up on a particular click.

Here is a configuration of such a “catch all” trigger:

This trigger is set to the state “SELECTORACTION” for all click-actions with the CSS selector value *. All clicks are registered with this one.

It is also a good idea to select the variable in question (which might not be working as expected) in the trigger condition. Variables will only be evaluated if they are actively used, even for the preview.

Now connect this to a tag and start a preview session. In this example, we will use a generic “Google Analytics event tag.” When a click is processed on the website, it will always pop up on your screen. In this tag, you can now preview the trigger conditions and actual variable values, regardless of whether the exact trigger conditions you are looking for are met.

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