# DNS A-Record does not get verified

## Why This Matters <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-whythismatters" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-whythismatters"></a>

For JENTIS to function properly, the **A record** in your DNS settings must point to the correct IP address. If the A record is misconfigured, the tracking JavaScript won’t load, and data collection will fail.

***

## How to Check the A Record Setup <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-howtocheckthearecordsetup" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-howtocheckthearecordsetup"></a>

**1. Use Command Prompt (Windows) or Terminal (Mac/Linux)**

Run the following command, replacing the subdomain with your tracking domain (e.g., `z832xh.data.anyline.com`):

```
ping your-tracking-subdomain.com 
```

You should receive a response with an IP address. You can find the correct IP-Address in your DCP. [Read more about how to find the correct IP](/getting-started/quickstart/make-tracking-first-party-set-your-dns.md):

{% hint style="danger" %}

### If You Don't Get a Response

This likely means the A record is missing, incorrect, or not fully connected. This will prevent the JavaScript from loading, and you may see console errors in the browser.
{% endhint %}

***

#### ✅ Example Output (Correct Setup) <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-exampleoutput-correctsetup" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-exampleoutput-correctsetup"></a>

{% code overflow="wrap" %}

```
Pinging z832xh.data.anyline.com [217.160.200.101] with 32 bytes of data: Reply from 217.160.200.101: bytes=32 time=xxms TTL=xxx 
```

{% endcode %}

#### ❌ Example Output (Incorrect Setup) <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-exampleoutput-incorrectsetup" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-exampleoutput-incorrectsetup"></a>

{% code overflow="wrap" %}

```
Ping request could not find host z832xh.data.anyline.com. Please check the name and try again. 
```

{% endcode %}

***

#### 🔁 Next Steps <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-nextsteps" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-nextsteps"></a>

* Recheck your DNS settings to ensure the **A record** points to you dedicated IP.
* After updating, allow time for DNS propagation (can take up to 24 hours).
* Reload the site and verify in the browser console that the JENTIS JavaScript is loading without errors.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.jentis.com/troubleshooting/common-setup-errors/dns-a-record-does-not-get-verified.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.