# DNS A-Record does not get verified

## Why This Matters <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-whythismatters" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-whythismatters"></a>

For JENTIS to function properly, the **A record** in your DNS settings must point to the correct IP address. If the A record is misconfigured, the tracking JavaScript won’t load, and data collection will fail.

***

## How to Check the A Record Setup <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-howtocheckthearecordsetup" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-howtocheckthearecordsetup"></a>

**1. Use Command Prompt (Windows) or Terminal (Mac/Linux)**

Run the following command, replacing the subdomain with your tracking domain (e.g., `z832xh.data.anyline.com`):

```
ping your-tracking-subdomain.com 
```

You should receive a response with an IP address. You can find the correct IP-Address in your DCP. [Read more about how to find the correct IP](https://docs.jentis.com/getting-started/quickstart/make-tracking-first-party-set-your-dns):

{% hint style="danger" %}

### If You Don't Get a Response

This likely means the A record is missing, incorrect, or not fully connected. This will prevent the JavaScript from loading, and you may see console errors in the browser.
{% endhint %}

***

#### ✅ Example Output (Correct Setup) <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-exampleoutput-correctsetup" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-exampleoutput-correctsetup"></a>

{% code overflow="wrap" %}

```
Pinging z832xh.data.anyline.com [217.160.200.101] with 32 bytes of data: Reply from 217.160.200.101: bytes=32 time=xxms TTL=xxx 
```

{% endcode %}

#### ❌ Example Output (Incorrect Setup) <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-exampleoutput-incorrectsetup" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-exampleoutput-incorrectsetup"></a>

{% code overflow="wrap" %}

```
Ping request could not find host z832xh.data.anyline.com. Please check the name and try again. 
```

{% endcode %}

***

#### 🔁 Next Steps <a href="#id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-nextsteps" id="id-howtoverifyifyourarecordissetupcorrectlyforjentistracking-nextsteps"></a>

* Recheck your DNS settings to ensure the **A record** points to you dedicated IP.
* After updating, allow time for DNS propagation (can take up to 24 hours).
* Reload the site and verify in the browser console that the JENTIS JavaScript is loading without errors.