Raw Data Tool - FAQs

JENTIS offers the possibility to capture raw data directly from your website onto an ftp server. To make use of this feature, please refer to our main guide on setting up the raw data tool and configuring your raw data exports.

Raw Data export does not contain a consent value / shows empty string? 

The data with empty value describes users that have not interacted with the CMP but JENTIS is not blocked at the same time (so the decision on the consent is pending). Possibly the users have a blocker addon in the browser that stops the CMP from operating but not the JENTIS DCP. If the Raw Data Tools vendor is configured to “No Consent” it will activate for each signal (purchase event) and hence also activate when no-consent mode requires active decision.

What format are raw data file exports available in? 

Raw Data Export is only available as an archived JSON File at this time. As the Raw Data API is in development, no other format of export can be prioritized over it. For more information on the data structure, please refer to our dedicated article: https://docs.jentis.com/documentation/data-structure

Is it possible to simply use tags to set which data is collected and is this then stored on a server by you on a daily basis? If so, how do we get access to the data and can we query it automatically via an API interface?

It is not possible to simply use tags and store data, which can be regarded as “raw” on our server. We are currently developing the Raw Data API with customization options. Please check the release notes by JENTIS for updates. 

How can I access the FTP server on which my raw data is stored? 

You should use the host name ftp.jentis.com to access the server where the raw data by our clients is stored. However, you will need to contact JENTIS Support to be sent credentials to log in and access your FTP server. Please specify the accounts and containers you need this access/ setup for. Please note that access may be denied or restricted based on the current security policy of our dev team and your configuration.  Once your access has been granted, you can use apps such as WinSCP to log into your FTP server. 

How long is my data available for?

The Raw Data is persisted on the cloud for a timeframe you define, the default is 30 days. But Raw Data is not configured and activate by default.

Raw Log Files Accessibility: Is there any provision for us to access raw log files of these tracking events? If so, how can we access these, and what does the process entail?

Such log files can be provided on demand for a specific timeframe in the future (ie. for tomorrow) but not for the past, as this is not stored permanently by default and we must provision this and will provide you the observed and then persisted data after the defined period.