# How does JENTIS handle data subject requests for erasure? Under our data processing agreement, JENTIS, as the Customer's data processor, is obliged to inform the Customer in a timely manner of any request for erasure that JENTIS has received. JENTIS will not respond to the deletion request itself unless the Customer has authorised us to do so. Our point of contact for requests from data subjects is . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.jentis.com/privacy-documentation/frequently-asked-questions/how-does-jentis-handle-data-subject-requests-for-erasure.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.