What New Users Ask Most

What if I forgot my password?

If you forget your login credentials, please navigate to your JENTIS account and use the option to reset the password. Ensure you are trying to log in to your specific DCP and not via the JENTIS website. The login screen should look like this:

If you are still having difficulties, please get in touch with your DCP's main admin. They will be able to reset your user status and re-send you a log-in invite.

If this also doesn´t work, please contact JENTIS Support and request that your access be refreshed. Please try to include the DCP admin in the CC / as a ticket participant so we can verify with them that you are granted access to the JENTIS DCP.

How can I change my password?

We've created an article about resetting your password. Read more.

How can I use the same tool or tag on multiple implementations?

All containers are maintained in a single JENTIS account.

So you can use the same tools, tags and codes in all or only in selected containers. You don’t need to copy-paste settings from one account to another. Even if the container and embed snippet is different on all domains, the JENTIS Tag Manager configuration is always managed globally in a single account.

How do I set up a tool only in one domain?

A domain is always connected to a single container; this is a 1:1 relationship. To implement a tool or a tag on only one container, you have to select that container.

Can I have only one global container on multiple websites (domains)?

No, a container, embed snippet, and DNS record are defined per domain. JENTIS is a first-party tool and can only be used in a first-party context. As the cookies set and associated with JENTIS are set via HTTP, this architecture does not support loading a third-party JS embed snippet, as the cookies would still be set in that third-party context via HTTP.

This browser security and data privacy measure can not be circumvented.

How to implement Essential Mode?

We've prepared a detailed guide on our JENTIS Essential Mode Configuration. Read more

How does a JENTIS CMP Bridge work?

You may be wondering how JENTIS integrates with different CMPs. You may have questions such as “Is it needed that a CMP code is already loaded before JENTIS loads its bridge?” or “Are there any wait mechanisms in JENTIS that take care of a CMP that is added later than JENTIS Bridge?”

JENTIS always integrates with CMPs using interfaces provided by the specific CMP and uses those to collect the user's consent decisions. It’s irrelevant whether the CMP code or the JENTIS CMP bridge is loaded first, as we will always make sure to access either existing consent information (static) or consent updates (dynamic) based on events and listeners. Both interfaces are available with all CMPs.

Can I change the domain of an existing JENTIS container?

The best way to proceed is to create a new container for the new domain. Changing the domain of an existing container leads to a change in DNS A-record , and this is as much work as the creation of a new container. If you create a new container for the new domain, you will be more mindful with the tailoring to the new domain. Just make sure to connect the JTM Elements such as the tools and the CMP Bridge in the way you did for the current container.

Please note that a container configuration CANNOT be copied onto a new container. You must reproduce container configurations manually.