Solute Troubleshooting: 400 Bad Request

The Solute connector requires specific URL parameters. This also applies when testing the connector.

Identify the issue

In the JENTIS Preview Monitor, the Solute tag returns status 400.

The response body includes this error:

Required 'val' must be a number. Required 'url' was empty. No soluteclid, gclid or msclid found.

Use a valid click ID

Append a click ID to the visited pages URL before testing. The soluteclid value must contain exactly 32 hexadecimal characters.

• ❌ ?soluteclid=test This value is too short and has an invalid format.

• ✅ ?soluteclid=b9300fec85b1ba9b7ad874d5dad1912f is a well formatted value and will pass the strict validation with Solutes API

Test the connector

1. Open your website with a valid soluteclid appended to the URL.

2. Open the JENTIS Preview Monitor.

3. Trigger the Solute tag (ie. the "Server-side soluteclid detection" or a conversion tag, such as by completing a test purchase.

4. Confirm that the tag returns status 200.